There used to be a plastic card. What happened to it?

After more than 10 years, Eat and Play Card has gone digital! Commencing in 2021, Eat and Play Card is no longer be available in a printed physical card format. The digital version will always be up to date, provides all kinds of great features physical cards can only dream about, and you no longer have to worry about exchanging a printed voucher for your card. Learn more here.

I have an activation PIN for a digital Eat and Play Card. For how long is it valid?

Activation PINS are required to initially activate or “turn on” a digital Eat and Play Card. You can purchase or otherwise obtain a PIN anytime and it will be valid indefinitely up until the time you activate it. Once activated, your digital Eat and Play Card will be valid for unlimited use over 10 days, 6 months, or 12 months periods, depending upon your PIN.

There are 5 people in our group. How many cards do we need?

While Participating Merchants are only required to offer their discount to up to four people per card, we find that many are very accommodating to an extra person and still usually (we can’t guarantee always) provide their discount to all five. Once a group becomes six people or more do we suggest you consider getting additional digital cards/PINs.

What about coupons? Could I just wait and look for coupons?

How much is your time worth, especially on vacation? Wouldn’t you rather be having fun or relaxing and not worrying about running around hunting for coupons that you might never find or that save you a meagre $1.50 or offer a “free appetizer?” Those hardly even qualify as savings. Besides, who wants a pocket full of bits of torn paper that you’re likely to forget at the hotel, versus an easy to use card that fits simply into your wallet and is always there and ready when you need it? Simply put, Eat and Play Card saves you time and energy, removes the headache and hassle of dealing with coupons, provides more of the brands you really want to visit (and *will not* find in coupons), and most importantly, will save you the most money. Period.

How come some merchant employees didn’t know about the card?

The app is new. While we have informed all of our merchant partners, the service industry is very transient – restaurants and retailers are constantly changing staff and new employees will always see the card for the first time at some point. Also, the more a merchant is likely to be lesser known or not in the most convenient of locations, chances are they see fewer redemptions than other busier locations. We update all our merchant partners annually and provide new ones with tools to help them educate their employees. Our merchant partners have a combined total of well over 10,000 employees so it can be challenging to keep everyone updated all the time, but, we all do the best we can.

What happens if I lose my phone?

Once your PIN has been activated, your name, the card number, and expiry date will be hard coded in the app on your phone. These cannot be changed. If your phone is lost, unfortunately so too is your digital Eat and Play Card. But trust us, the chances of losing your phone is *much* less than your chances of losing an old-school physical card. 😊

What’s included in the discount?

The % discount is generally off your *total* purchase. For restaurants, this includes all food and beverages, except alcohol (unless otherwise stated). And quite a few restaurants also include alcohol. Many tours and activities include promo codes or special links within the app that let you pre-book long before you even arrive in destination.

What are the restrictions?

Coupons and other programs often have restrictions like minimum spend requirements or blackout dates. Eat and Play Card has no such annoying restrictions. However, the card is not valid with other discounts that may include coupons, already reduced items or specials. And keep in mind, sometimes retailers are prohibited from discounting certain third-party brands and those rules with vary from store to store.

Are there any discounts in the parks, like Disney or Universal?

Like you, we wish! Discounts are rarely if ever available directly inside the main parks like Magic Kingdom and Universal Studios. Eat and Play Card does offer savings nearby and at the entrance to the parks, such as Disney Springs and Universal CityWalk.